Paradise Scientific Company Ltd. - Refund and Return Policy
Thank you for shopping with Lab Equipment of Bangladesh. We are dedicated to providing you with high-quality laboratory equipment and services. In the event that you encounter any issues with your purchase, please review our Refund and Return Policy outlined below.
1. Damaged or Defective Items:
1.1. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order.
1.2. Provide clear photographic evidence of the damage or defect to assist us in understanding the issue.
1.3. We will assess the situation and provide you with instructions on returning the item.
1.4. Upon receiving the returned item and verifying the damage or defect, we will offer you a replacement, refund, or exchange, depending on your preference and the availability of the product.
2. Return Process:
2.1. If you need to return an item for any reason other than damage or defect, please contact our customer support within 14 days of receiving the order.
2.2. The item must be returned in its original packaging and condition, with all included accessories and documentation.
2.3. Return shipping costs will be the responsibility of the customer, unless the return is due to a mistake on our part or a damaged/defective item.
2.4. Once the returned item is received and inspected, we will process the refund or exchange based on the specific circumstances.
3. Non-Returnable Items:
3.1. Some items are non-returnable for hygiene and safety reasons, such as consumable products or items that have been used or opened.
4.1. Cancellation requests can be made within 24 hours of placing the order. After this period, we may not be able to accommodate cancellations due to the quick processing of orders.
5. Refund Process:
5.1. Refunds will be processed within a reasonable timeframe after receiving and inspecting the returned item.
5.2. The refund amount will be credited back to the original payment method used during the purchase.
6. Change of Mind:
6.1. We do not generally accept returns for items due to change of mind or dissatisfaction. However, if you have concerns about your purchase, please contact our customer support team to discuss your options.
7. Contact Us:
7.1. If you have any questions or concerns about our Refund and Return Policy, please reach out to our customer support team through the provided contact information on our website.
Please note that our Refund and Return Policy is subject to change without prior notice. We aim to provide a fair and transparent process for resolving any issues you may encounter with your order. Your satisfaction is important to us, and we appreciate your trust in Lab Equipment of Bangladesh.